Digital Engagement Coordinator Review
by HSBC
Rating
-
Skills
5.0
-
Responsibilities
5.0
-
Support & Guidance
5.0
-
Culture
5.0
-
Your Impressions
5.0
- 1. Please give an overview of your role and what this involves on a day-to-day basis.
- 2. Have you learnt any new skills, or developed your existing skills?
- How would you rate the training provided during your experience?
- How would you rate your development of industry-specific skills during the experience?
- How would you rate your development of personal / soft skills during the experience?
- Please rate how these skills have helped you in your career development
- 3. Were you given much responsibility during your placement / internship?
- Please rate how meaningful the work you were doing was
- 4. How much support and guidance did you receive during your placement / internship?
- How would you rate the support and guidance from your line manager?
- How would you rate the support and guidance from the wider team?
- 5. What was the company culture and general atmosphere like?
- How would you rate the inclusiveness of the culture?
- How would you rate the social opportunities?
- How would you rate the diversity initiatives?
- How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
- 6. To what extent did you enjoy your placement / internship?
- Please rate your level of enjoyment on your placement / internship
- Please rate how your experience met your expectations
- Please rate the future employment prospects at HSBC
- 7. Would you recommend HSBC to a friend?
- 8. What advice would you give to others applying to HSBC
Overview
As a digital engagement coordinator, I have worked to get customers to engage with our digital platforms. I worked on two projects, the first doing competitor research on what our competitors are doing to position spend notifications on their apps. My second project focused on the M&S PASS, M&S Bank's two factor authentication for customers signing into their account. I reviewed chatbox and call complaint data to understand customer pain points.
Skills
I have reflected every week on behavioral skills such as drive, resilience, communication and articulation and collaboration. I have built my confidence which has allowed me to build my own network in the bank to help me with my future career.
Responsibilities
I was given enough responsibility that I felt like my work was going to make a difference on a daily basis.
Support & Guidance
I received a fantastic amount of support from the Early Careers Community, my team and my manager throughout the whole internship.
Culture
The company has a really good inclusive and supportive atmosphere that made it a really good place to work throughout my whole placement.
Your Impressions
I really enjoyed my placement from the first moment.
Yes
Be yourself and bring your personality to work as its a very inclusive workplace.
Details
Internship (1 Month+)
Banking
West Midlands
August 2024
