Technical Support Analyst Review

by G-Research

Rating

4.7/5
  • Skills
    5.0
  • Responsibilities
    3.0
  • Support & Guidance
    5.0
  • Culture
    4.8
  • Your Impressions
    4.7

    Overview

  • 1. Please give an overview of your role and what this involves on a day-to-day basis.
  • Involves both technical support, IT engineering and cyber security operations


    Skills

  • 2. Have you learnt any new skills, or developed your existing skills?
  • Network engineering, cyber security operations, IT support & communications. PowerShell, BASH and Linux engineering


  • How would you rate the training provided during your experience?
  • 5/5

  • How would you rate your development of industry-specific skills during the experience?
  • 5/5

  • How would you rate your development of personal / soft skills during the experience?
  • 5/5

  • Please rate how these skills have helped you in your career development
  • 5/5

    Responsibilities

  • 3. Were you given much responsibility during your placement / internship?
  • Created automated scripts for onboarding new employees and worked with other engineering departments to gain more tools for our team. By the end of my placement, I was teaching full-time employees about new processes for our cyber security operations.


  • Please rate how meaningful the work you were doing was
  • 3/5

    Support & Guidance

  • 4. How much support and guidance did you receive during your placement / internship?
  • I unfortunately had less guidance at the start due to organisational changes, however by the end, I felt fully supported and backed by my team/management.


  • How would you rate the support and guidance from your line manager?
  • 5/5

  • How would you rate the support and guidance from the wider team?
  • 5/5

    Culture

  • 5. What was the company culture and general atmosphere like?
  • Good


  • How would you rate the inclusiveness of the culture?
  • 5/5

  • How would you rate the social opportunities?
  • 5/5

  • How would you rate the diversity initiatives?
  • 4/5

  • How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
  • 5/5

    Your Impressions

  • 6. To what extent did you enjoy your placement / internship?
  • I enjoyed it very much, it taught me many things about industry prioritises as well as IT infrastructure that I never would have learnt at university


  • Please rate your level of enjoyment on your placement / internship
  • 5/5

  • Please rate how your experience met your expectations
  • 4/5

  • Please rate the future employment prospects at G-Research
  • 5/5

  • 7. Would you recommend G-Research to a friend?
  • Yes


  • 8. What advice would you give to others applying to G-Research
  • Prepare well for the interviews as there are many stages and they can be very tough. If you are interviewing for my role focus on cyber security, customer service and IT infrastructure


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Details

Placement (10 Months+)

Information Technology

London

September 2024


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