Customer Service Account Representative Review

by Cummins

This review was submitted over 4 years ago, so some of the information it contains may no longer be relevant.

Rating

3.9/5
  • The Role
    4.3
  • The Company
    3.9
  • The Culture
    3.1

    The Role

  • 1. To what extent did you enjoy your work placement or internship?

    • Very challenging role. I certainly wasn't a coffee maker

    4/5
  • 2. To what extent did you feel valued by your colleagues?

    • I felt an equal member of the team and respected

    4/5
  • 3. To what extent were you given support and guidance by management/your supervisor(s)?

    • Well supported by management and colleagues to bring me up to speed and develop my skills further

    4/5
  • 4. How busy were you on a daily basis?

    • Continous work loads throughout the day. Never bored. Sometimes too much to get through but that was a great challenge

    5/5
  • 5. How much responsibility were you given during your placement?

    • A lot of responsibilty and given a lot of trust

    4/5
  • 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

    • A great experience that has given me a true insight into how a business works and has allowed me to apply some of the theory too.

    5/5

    The Company

  • 7. What was the general atmosphere in your office?

    • Mixed but that was hard due to redunancies which impacts the atmosphere

    4/5
  • 8. How well organised was the overall work placement or internship set up?

    • Well organised and a good handover was given. However nothing can be perfect because can't account for any issues that may come up

    4/5
  • 9. In terms of personal training and development, to what extent did the company or firm invest in you?

    • Budgets were tightened with how the economy was however I was still involved in courses where possible

    4/5
  • 10. What were the perks on your work placement?

    • Flexi Time

    Subsidised Canteen

    Subsidised/Company Gym

    Company Parties/Events
    5/5
  • 11. How appealing are future employment prospects within the organisation?

    • I won the bursary scheme that the company offers. I have been told to keep in touch and see if any graduate jobs come up

    4/5

    The Culture

  • 12. Was there a good social scene amongst any fellow placement students/colleagues?

    • Was mixed as we were quite a large group there are a lot of variances.

    3/5
  • 13. What was the cost of living and socialising in the area you worked in?

    • I am local to the area so have continued living with my partner throughout my course

    4/5
  • 14. What was the Nightlife like in the area you worked?

    • Average for the size of the town

    3/5
  • 15. Were there many opportunities to get involved in activities outside of work?

    • Many community intiatives to get involved in which I did

    3/5
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Details

Placement (10 Months+)

East of England

August 2009

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