Customer Service Assisstant Review

by Golfbreaks.com

This review was submitted over 4 years ago, so some of the information it contains may no longer be relevant.

Rating

3.9/5
  • The Role
    4.3
  • The Company
    3.9
  • The Culture
    3.3

    The Role

  • 1. To what extent did you enjoy your work placement or internship?

    • My complete experience was amazing, from training, getting to know the team and the full experience in customer service.

    4/5
  • 2. To what extent did you feel valued by your colleagues?

    • Every member of the team always worked together, aiming to get as much completed to the highest possible level! I keep in contacts with some of them now.

    4/5
  • 3. To what extent were you given support and guidance by management/your supervisor(s)?

    • Managers where always updating us with new training, to ensure we where well equipped and always there if any problems arised.

    5/5
  • 4. How busy were you on a daily basis?

    • There was always a nice substantial workflow which was suited to each of us, never TOO much, always just right.

    5/5
  • 5. How much responsibility were you given during your placement?

    • As much as we wanted, the more you asked for the more you got. As long as you proved that you where motivated and well equipped.

    4/5
  • 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

    • everything I learnt during my placement will help me towards many situations for my future, being part of the customer service meant that on a day to day basis I dealt with a very large range of people. I believe I have gained much knowledge on people handling as well as data.

    5/5

    The Company

  • 7. What was the general atmosphere in your office?

    • There where many events which we where able to participate in and fam trips. when it was busy we still had time to make things competitive but in a fun way.

    4/5
  • 8. How well organised was the overall work placement or internship set up?

    • From start to finish the set up was perfect, for all of us it worked out very well. Including accomodation outside of work.

    5/5
  • 9. In terms of personal training and development, to what extent did the company or firm invest in you?

    • We where able to also train the new students.

    3/5
  • 10. What were the perks on your work placement?

    • Company Parties/Events
    4/5
  • 11. How appealing are future employment prospects within the organisation?

    • the company are looking to placement students each year, with a will to learn and keen interest in their company.

    4/5

    The Culture

  • 12. Was there a good social scene amongst any fellow placement students/colleagues?

    • Yes, we where very close and where also events, nights out between the full timers also.

    5/5
  • 13. What was the cost of living and socialising in the area you worked in?

    • average, quite expensive in some places, but depending on the places you go you can get some deals.

    3/5
  • 14. What was the Nightlife like in the area you worked?

    • Again depending on where you go, a wide range of different scenes.

    3/5
  • 15. Were there many opportunities to get involved in activities outside of work?

    • Yes a few, mainly golf and football with work collegues, but many activities and clubs outside of work.

    3/5
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Details

Placement (10 Months+)

Customer Service

South West

November 2012

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