Customer Service Executive Review

by Microsoft

This review was submitted over 4 years ago, so some of the information it contains may no longer be relevant.

Rating

3.2/5
  • The Role
    3.4
  • The Company
    3.2
  • The Culture
    2.8

    The Role

  • 1. To what extent did you enjoy your work placement or internship?

    • Every day brought something new to me - a new experience or someone new to work with. I had interesting projects and people to work with. This kept me busy througout my placement.

    4/5
  • 2. To what extent did you feel valued by your colleagues?

    • Hugely important to me and a real plus to any placement - my work provided real value to the team and wider community

    4/5
  • 3. To what extent were you given support and guidance by management/your supervisor(s)?

    • There was a lot of support available but this is something you have to go out and seek whenever you have a problem. My supervisor was very helpful and always had time to show me how go about completing my work.

    3/5
  • 4. How busy were you on a daily basis?

    • Reasonably busy - but I never had to work too late. I think 7oclock was my latest finish time. That being said, there were some very committed managers who stayed later

    4/5
  • 5. How much responsibility were you given during your placement?

    • Given responsibility for customer cases as well as project work, working with only one other person given responsibility for handling a budget and making sure results were delivered on time!

    4/5
  • 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

    • Able to take Microsoft examinations free of charge and also company delivered training throughout the year

    4/5

    The Company

  • 7. What was the general atmosphere in your office?

    • Fun, Laid back and supportive! Work hard, but play hard too!

    3/5
  • 8. How well organised was the overall work placement or internship set up?

    • Excellent - buddy assigned to me at the start of placement and in team mentor throughout the year ensuring I was always on the right track

    4/5
  • 9. In terms of personal training and development, to what extent did the company or firm invest in you?

    • There were a few training courses I went on - however a lot of training is done online through electronic courses. I guess this is cheaper for the firm

    3/5
  • 10. What were the perks on your work placement?

    • Flexi Time

    Subsidised/Company Gym

    Working from home
    3/5
  • 11. How appealing are future employment prospects within the organisation?

    • The Graduate Scheme at Microsoft isn't for me but for those it is catered for its a fantastic scheme giving a mixture of hands on training and a chance to mix with people from all around the world!

    4/5

    The Culture

  • 12. Was there a good social scene amongst any fellow placement students/colleagues?

    • Great social scene we had friday drinks together and then hit the town later.

    4/5
  • 13. What was the cost of living and socialising in the area you worked in?

    • quite high! But liveable! You should share accomodation where possible

    3/5
  • 14. What was the Nightlife like in the area you worked?

    • Reading is a large town however as a university town it has its fair share of nightlife and London is only half an hour away

    3/5
  • 15. Were there many opportunities to get involved in activities outside of work?

    • Not much - probably because I never seeked any

    3/5
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Details

Placement (10 Months+)

Information Technology

South East

April 2013

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