Service Delivery Manager Review

Getting to work across a number of different areas in a large company was an excellent experience. The days organised by the placement team were excellent and very useful. Despite not perhaps been given the exact role I was expecting at the start I still found this an enjoyable year and feel like I have taken a lot away from it.

As I worked in a number of different teams this often varied but on the whole I felt valued.

There was no real structure to the 12 months, I was simply given work on an ad-hoc basis and often had to find my own work to do. This was beneficial in a way though as it allowed me to experience working across various different teams. I was also always encouraged to visit different sites, go on training courses and get involved in new projects.

This would vary from one extreme to another. I would have liked a more conistent workload.

Again this often varied, sometimes I would just be watching what others were doing and seeing how they operate and other times I would be leading a project or task myself.

Undoubtedly the things I’ve learnt this year will help me in the future.

This would vary depending on which team I was working in. There weren't many people of a similar age to me so that was a drawback but most people were friendly enough and the office atmosphere was good.

The days and project organised by the placement team were excellent, however at an operational level I don't feel like there was much organisation at all. It was always unclear what my exact role was as the role described at the assessment centre was a far cry from what I was actually doing.

I was always encouraged to go on various courses to help develop myself. I was assigned a mentor as well who really helped me network within the company and go visit other offices and people.

There is the opportunity to apply for the graduate scheme and get fast tracked to the assessment centres which I will definitely be trying to do!

As there was only two placements in Telford there wasn't a social scene at all.

Telford is fairly cheap for rent and socialising. However I didn't live there as there is very little to do in Telford. I lived in Birmingham and commuted on the train which was much more expensive but definitely worth it as there is a lot more going on in Birmingham i.e. there is more than one pub!

There is one club and one pub in central Telford. As Telford is made up of various towns there are lots of pubs in the local area but all a drive away and where the offices are situated it's very slim pickings and therefore I never went out in Telford. Birmingham however is an excellent night out!

There were some opportunities but as I didn't live in Telford it was difficuly to get involved in any of them.