Customer Service Agent Review

by Golfbreaks.com

This review was submitted over 4 years ago, so some of the information it contains may no longer be relevant.

Rating

4/5
  • The Role
    3.8
  • The Company
    4.1
  • The Culture
    4.1

    The Role

  • 1. To what extent did you enjoy your work placement or internship?

    • A thoroughly enjoyable placement in a young company.

    4/5
  • 2. To what extent did you feel valued by your colleagues?

    • A lot of team work is required, especially within a medium size business I dealt with nearly every department at some point.

    4/5
  • 3. To what extent were you given support and guidance by management/your supervisor(s)?

    • Support was easily available and organising a meeting if I needed one was simple.

    5/5
  • 4. How busy were you on a daily basis?

    • At some points extremely busy but this was just because the company was growing and the ash cloud crisis was unpredictable.

    2/5
  • 5. How much responsibility were you given during your placement?

    • Given my own customers, and after a few months just left to the work which was great and you felt valued.

    5/5
  • 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

    • Definitely learnt a lot to put towards my personal skills in terms of telephone and people skills which boosted my confidence and organisation massively but to put towards my dissertation or degree I think is too specific.

    4/5

    The Company

  • 7. What was the general atmosphere in your office?

    • A lot of socials to be part of and always somebody up for friday drinks.

    5/5
  • 8. How well organised was the overall work placement or internship set up?

    • Excellent. The previous placement students had a cross over period and they conducted a lot of the training which was helpful (coming from the horse's mouth!).

    5/5
  • 9. In terms of personal training and development, to what extent did the company or firm invest in you?

    • The company have a high turnover of placement staff every year.

    4/5
  • 10. What were the perks on your work placement?

    • National Travel

    Company Parties/Events
    4/5
  • 11. How appealing are future employment prospects within the organisation?

    • There are lot of possibilites to go back with the company but I would like to try something new when I finish my degree.

    5/5

    The Culture

  • 12. Was there a good social scene amongst any fellow placement students/colleagues?

    • There are lots of students old and new to socialise with.

    5/5
  • 13. What was the cost of living and socialising in the area you worked in?

    • Windsor is expensive for living.

    3/5
  • 14. What was the Nightlife like in the area you worked?

    • Lots of clubs, pubs, restaurants and shops and London is really quick to get to.

    5/5
  • 15. Were there many opportunities to get involved in activities outside of work?

    • Whether it was football or all the students meeting up for a Saturday night. Very friendly.

    5/5
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Details

Placement (10 Months+)

Wales

June 2010

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