Customer Services Analyst Review

by Cummins

This review was submitted over 4 years ago, so some of the information it contains may no longer be relevant.

Rating

4.4/5
  • The Role
    4.9
  • The Company
    4.4
  • The Culture
    3.5

    The Role

  • 1. To what extent did you enjoy your work placement or internship?

    • A very good company to work for, and one which has an excellent placement scheme with many students. The job was even better than I was hoping and I have learnt a lot throughout the year.

    5/5
  • 2. To what extent did you feel valued by your colleagues?

    • I felt like a very valued member of the team, and became a person which others trusted to complete critical taks.

    5/5
  • 3. To what extent were you given support and guidance by management/your supervisor(s)?

    • I received a lot of support and guidance from all members of my department including all management personnel. I was given plenty of training and all questions were answered very well.

    5/5
  • 4. How busy were you on a daily basis?

    • I was always busy during my placement either completeing daily taks or long term projects. There was not much free time, but if there ever was I would find something to fill it with.

    5/5
  • 5. How much responsibility were you given during your placement?

    • During placement I was given and encouraged to ask for as much responsibility as I felt I could handle. I was able to get involved with lots of projects on a local and larger scale.

    5/5
  • 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

    • The skills I developed will help me not only at university,but in my future career. I have gained and developed Excel skills, other Microsoft office package skills, learnt newe systems such as Oracle, and had the chance to develop presentation skills, reporting skills and other general skills such as wriiten and verbal communication, team working and problem solving.

    5/5

    The Company

  • 7. What was the general atmosphere in your office?

    • Colleagues are always willing to help, atmosphere was good, encouraged to get involved.

    5/5
  • 8. How well organised was the overall work placement or internship set up?

    • A very good work placement, handover period with previous student done well and then regular reviews throughout the year.

    5/5
  • 9. In terms of personal training and development, to what extent did the company or firm invest in you?

    • Able and encouraged to get involved in all departmental training and given the same training as full time employees.

    5/5
  • 10. What were the perks on your work placement?

    • Flexi Time

    Subsidised Canteen

    Sports and Social Club

    Staff Sales/Staff Shop

    Above 25 days holiday
    4/5
  • 11. How appealing are future employment prospects within the organisation?

    • I was put forward for a bursary, however due to circumstances I was not able to do it. Also if student performs well there would be a chance of gaining employment.

    4/5

    The Culture

  • 12. Was there a good social scene amongst any fellow placement students/colleagues?

    • Yes, however this will depend on where you live, but there is a placement welcome dinner at the begining of the year to get to know everyone.

    4/5
  • 13. What was the cost of living and socialising in the area you worked in?

    • I lived in Rugby, so was a bit more expensive than Daventry, however the salary should easilly cover all costs and more.

    4/5
  • 14. What was the Nightlife like in the area you worked?

    • Not applicable for my situation.

    3/5
  • 15. Were there many opportunities to get involved in activities outside of work?

    • Able to get involved in different sporting activities if I wished such as cricket and football.

    4/5
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Details

Placement (10 Months+)

East Midlands

May 2014

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