Customer Support intern Review

by National Grid

This review was submitted over 4 years ago, so some of the information it contains may no longer be relevant.

Rating

4.1/5
  • The Role
    4.0
  • The Company
    4.2
  • The Culture
    4.0

    The Role

  • 1. To what extent did you enjoy your work placement or internship?

    • Lots of variety and chances to move around the company to see other areas, but some other placements were in roles not degree related.

    4/5
  • 2. To what extent did you feel valued by your colleagues?

    • They were all welcoming and a pleasure to work with.

    4/5
  • 3. To what extent were you given support and guidance by management/your supervisor(s)?

    • I feel I had less support than others in the company, but that was partially due to personal preference as I enjoyed some work solo.

    4/5
  • 4. How busy were you on a daily basis?

    • Occasionally I was between work waiting for others, but there is always something to help with or places to see.

    4/5
  • 5. How much responsibility were you given during your placement?

    • I feel I was working on par with others in my department and only fell back through lack of experience in the field.

    4/5
  • 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

    • Some work was very specialised and the knowledge wouldn't serve a purpose other than the fact I am applying for Graduate positions with the company, but the work ethic and focus will serve as a great help for the future.

    5/5

    The Company

  • 7. What was the general atmosphere in your office?

    • Mostly great as I could chat to everyone but occasionally the office was almost empty.

    4/5
  • 8. How well organised was the overall work placement or internship set up?

    • Very good other than a few points where there was a bit of lack of communication as the HR team was under staffed and therefore could only take time to communicate the big things.

    5/5
  • 9. In terms of personal training and development, to what extent did the company or firm invest in you?

    • Help throughout to the point where one person has said he will mentor me through my charter ship.

    4/5
  • 10. What were the perks on your work placement?

    • Subsidised Canteen

    Subsidised/Company Gym
    4/5
  • 11. How appealing are future employment prospects within the organisation?

    • Sponsorship awarded for final two years, placement over summer between part C and D and also fast tracked to the graduate assessment centre.

    5/5

    The Culture

  • 12. Was there a good social scene amongst any fellow placement students/colleagues?

    • The majority of students were based in Warwick and Leamington so they were often out, for me I was in Leicester so couldnt always attend but was always invited.

    4/5
  • 13. What was the cost of living and socialising in the area you worked in?

    • Accommodation is reasonable as there is plenty of student houses in the Leicester area.

    4/5
  • 14. What was the Nightlife like in the area you worked?

    • Leamington was the place to go and there was always a pub or club to go to.

    4/5
  • 15. Were there many opportunities to get involved in activities outside of work?

    • Socials, volunteering, special Olympics involvement and other visits.

    5/5
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Details

Placement (10 Months+)

Marketing, Market Research, Science

East Midlands

July 2014

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