Service Advocate Review

by Verizon

This review was submitted over 4 years ago, so some of the information it contains may no longer be relevant.

Rating

3.1/5
  • The Role
    3.4
  • The Company
    3.0
  • The Culture
    2.6

    The Role

  • 1. To what extent did you enjoy your work placement or internship?

    • The placement offers great support by members of the team. I enjoyed the amount of knowledge and experience I gained about the processes, products and the services offered by a large corporate.

    4/5
  • 2. To what extent did you feel valued by your colleagues?

    • I get along very well with other colleagues in the team as it is a small team with less than ten people. The interns frequently host social events and these are good networking opportunities as well.

    4/5
  • 3. To what extent were you given support and guidance by management/your supervisor(s)?

    • My manager sits next to me so support and guidance is always available. My allocated buddy is also very helpful in answering my questions and teaching me role-related skills.

    4/5
  • 4. How busy were you on a daily basis?

    • This depends on your role. When members of the team were on leave for example I have more work to do. At times it can be a bit quiet and you need to actively seek for work.

    3/5
  • 5. How much responsibility were you given during your placement?

    • If the issue is too complex you are likely to play a support role to a collegaue, if it is relatively straight forward than you may take full ownership of the issue/project.

    4/5
  • 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

    • Networking skills and knowledge on the industry will certainly benefit me in future.

    3/5

    The Company

  • 7. What was the general atmosphere in your office?

    • Most people work from home so the atmosphere is variable from quiet on Fridays to really busy on Mondays.

    3/5
  • 8. How well organised was the overall work placement or internship set up?

    • There wasn't a very strong sturucture- tasks are generally given as they come in but this has to do with the nature of your role.

    3/5
  • 9. In terms of personal training and development, to what extent did the company or firm invest in you?

    • This is an area where the company is quite good at as there are a lot of resources online or otherwise available and managers are generally happy for you to take time to train.

    4/5
  • 10. What were the perks on your work placement?

    • Financial Bonus
    3/5
  • 11. How appealing are future employment prospects within the organisation?

    • Can't really comment on this as this is not a final year placement. However I am aware that there are plans in place to offer positions to those who perform well on their placement.

    4/5

    The Culture

  • 12. Was there a good social scene amongst any fellow placement students/colleagues?

    • Aside from the intern social events, there wasn't a lot going on. Occasionally there are BBQs and 'mingle' events.

    3/5
  • 13. What was the cost of living and socialising in the area you worked in?

    • Prices for renting are quite expensive in Reading. Other than that the prices seem to be in line with other cities in the UK.

    3/5
  • 14. What was the Nightlife like in the area you worked?

    • There is a lively social scene when the university students start their term.

    3/5
  • 15. Were there many opportunities to get involved in activities outside of work?

    • Not really, there were volunteering events that you can do for HR but that's about it.

    3/5
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Details

London

October 2014

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