Technical Support Analyst Review

by IBM

Best Student Employer

This review was submitted over 4 years ago, so some of the information it contains may no longer be relevant.

Rating

3.5/5
  • The Role
    3.8
  • The Company
    3.7
  • The Culture
    2.8

    The Role

  • 1. To what extent did you enjoy your work placement or internship?

    • The job role was enjoyable as I got to work as part of a team of 5 interns (and there were plenty more in my office). I enjoyed the fact that this was one of the most technical roles and I was in constant 1-to-1 contact (phone and email) with managers of international companies.

    4/5
  • 2. To what extent did you feel valued by your colleagues?

    • Highly valued. Resolved ~200 business technical issues and made up a significant proportion of support for the product.

    5/5
  • 3. To what extent were you given support and guidance by management/your supervisor(s)?

    • 2 weeks of initial training and then thrown in at the deep end. Support was given throughout the year and was always available.

    3/5
  • 4. How busy were you on a daily basis?

    • If I was not working on client issues, I was building testing servers or helping others. There was always something to do.

    4/5
  • 5. How much responsibility were you given during your placement?

    • High. Made up 1/5 of the student team which is ~1/2 the support for this product in the UK. In direct contact with clients which are paying the company millions each year, one on one.

    5/5
  • 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

    • It will assist my knowledge of databases and server architecture. Mostly the workplace skills gained and working full time.

    3/5

    The Company

  • 7. What was the general atmosphere in your office?

    • Quiet and relaxed. No problems with talking with others or going for a coffee. People we genuine. The design could be more appealing though - very functional and linear.

    3/5
  • 8. How well organised was the overall work placement or internship set up?

    • No complaints.

    5/5
  • 9. In terms of personal training and development, to what extent did the company or firm invest in you?

    • Lots of opportunities to attend events as well as online sessions. Completed certifications and also volunteering.

    5/5
  • 10. What were the perks on your work placement?

    • Company Parties/Events

    Working from home
    3/5
  • 11. How appealing are future employment prospects within the organisation?

    • Lots of jobs however I am not sure about the culture - can seem a bit dated.

    4/5

    The Culture

  • 12. Was there a good social scene amongst any fellow placement students/colleagues?

    • Lots of meet ups both company organised and also by ourselves.

    4/5
  • 13. What was the cost of living and socialising in the area you worked in?

    • I am from the North West. It is a lot more expensive in London so be frugal.

    2/5
  • 14. What was the Nightlife like in the area you worked?

    • Not many clubs however central London is not far away.

    1/5
  • 15. Were there many opportunities to get involved in activities outside of work?

    • Lots of events in the area.

    5/5
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Details

Placement (10 Months+)

Information Technology

London

May 2015

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