Customer Support Executive Review

by Accenture

This review was submitted over 4 years ago, so some of the information it contains may no longer be relevant.

Rating

3.7/5
  • The Role
    3.9
  • The Company
    3.7
  • The Culture
    3.5

    The Role

  • 1. To what extent did you enjoy your work placement or internship?

    • I am pleased that I have been given responsibility to work on projects which will make a huge difference to the future of Accenture. Additionally, the social side of the internship has been great. I have enjoyed the events that the Entry Level Programme team have put on for all of the interns, including the Graduate Sports Day and Graduate Ball. Overall, I have had a great 10 weeks!

    4/5
  • 2. To what extent did you feel valued by your colleagues?

    • It has been great that everyone has valued the interns at Accenture. We have had meetings with all of the directors in the department in order to introduce ourselves and find out about their areas. In these meetings I could see that even the directors were genuinely interested in us.

    4/5
  • 3. To what extent were you given support and guidance by management/your supervisor(s)?

    • My programme manager has been a great source of support. Our weekly one-to-ones have been a good way to receive her support and guidance, and to ensure that my work is on track.

    4/5
  • 4. How busy were you on a daily basis?

    • It varied each day. A lot of my project work involved liasing with people in different areas of the business. Therefore my workload was dependent on how many meetings I had that day. Sometimes I would reach a point in my project where I needed to liase with some more people before I could continue. If the people I needed to meet with were not available, I would use the time to network across the business. Generally, I felt as though I had the perfect workload balance, because I had a lot to do, but I also had time to build up a network and explore different areas of the business.

    4/5
  • 5. How much responsibility were you given during your placement?

    • I feel as though I have been given a lot of responsibility. I am pleased that the projects I am working on are real projects, rather than a passtime or a test. I did not feel like I was just doing bits of work that my team didn't have time for.

    4/5
  • 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

    • At University I work individually, and my work only reflects my own efforts. It was a huge change to come into the office and work within a team, on behalf of a company. Furthermore, at University I plan my own work, building up to a fixed deadline (exam date). Therefore I had to adapt to the retail industry, which is fast-paced and constantly changing. Overall, the way I have been working is completely different to the way I work at University. This has been great because I have learnt a whole new way of working, which I know will be valuable beyond my degree studies.

    5/5

    The Company

  • 7. What was the general atmosphere in your office?

    • The office was a great place to work. I have been able to have fun with my team, but also put my head down and work when I need to. The fact that you can walk up to anyone in the office and ask them a question, without emailing them and formally scheduling time in their diary, is great.

    4/5
  • 8. How well organised was the overall work placement or internship set up?

    • The internship was generally well organised. My first couple of weeks in the office were less so, because my project brief had changed twice and it had not been fully explained to me. However, now that I have been in the company for 10 weeks, I understand that my project brief had to change because it was no longer in the company's best interest. At this point I learn how fast-paced and changing retail is, and that is was the nature of the project that caused it to seem disorganised, rather than a lack of organisation/preparation for my arrival in the office.

    4/5
  • 9. In terms of personal training and development, to what extent did the company or firm invest in you?

    • I have had scheduled meeting with my assigned Personnel manager. This has been a good way to talk about my personal development during the course of the internship.

    4/5
  • 10. What were the perks on your work placement?

    • Flexi Time

    Subsidised Canteen

    Sports and Social Club

    Company Parties/Events
    4/5
  • 11. How appealing are future employment prospects within the organisation?

    • The internship is a direct route to the graduate scheme - something that was vital for me. You have 10 weeks working on a project and you must deliver/present it to a Director and a couple of managers. After your 10 minutes is up, you'll have an interview where they assess whether you are a right fit for the company or not.

    4/5

    The Culture

  • 12. Was there a good social scene amongst any fellow placement students/colleagues?

    • It was very easy to make friends with the fellow placement students as there were a number of social events and the majority of students lived in the same university accommodation.

    4/5
  • 13. What was the cost of living and socialising in the area you worked in?

    • The cost of living and socializing is high in London compared to other cities and areas. However as a place to live in, it is definitely worth the premium.

    2/5
  • 14. What was the Nightlife like in the area you worked?

    • Amazing! Ridiculous amount of options and places to go to.

    5/5
  • 15. Were there many opportunities to get involved in activities outside of work?

    • There were numerous opportunities to activities outside of work that is organised through work in addition to a host of other activities in the area.

    4/5
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Details

Internship (1 Month+)

London

June 2015

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