Service Excellence Manager Review

by Centrica

Best Student Employer

This review was submitted over 4 years ago, so some of the information it contains may no longer be relevant.

Rating

3.8/5
  • The Role
    4.0
  • The Company
    3.4
  • The Culture
    4.0

    The Role

  • 1. To what extent did you enjoy your work placement or internship?

    • I cannot express enough what an amazing opportunity this placement is! The fact they pay you, pay for accomodation, offer training, expenses, give you a laptop and phone etc is so rare. It has also really pushed me out of my comfort zone and been a real learning experience. Personally I am unsure if I applied for the right stream, being in customer ops, I think I would have enjoyed a creative role in marketing more. Nonetheless helping me come to this realisation is also a positive that I shall take away from it.

    4/5
  • 2. To what extent did you feel valued by your colleagues?

    • I was part of a tight knit team of about 10, who sat together had lunch together and were all good friends. They were all very welcoming, so helpful and including.

    5/5
  • 3. To what extent were you given support and guidance by management/your supervisor(s)?

    • My line manager was very approachable and relaxed. If I needed any help she would literally drop what she was doing. It was sometimes more a case of me coming to her than her to me- but it gave me a lot of independence.

    4/5
  • 4. How busy were you on a daily basis?

    • It varied. I wasn't given any exact deadlines so I could work at my own pace and either make myself busy or not.

    4/5
  • 5. How much responsibility were you given during your placement?

    • My project involved approaching a lot of senior management and doing things on my own so a fair bit but the project itself wasn't going to make a great difference to the company, so less so in that sense.

    3/5
  • 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

    • The whole 10 weeks definitely has built on my confidence overall, and the excel skills will definitely help with my degree. Other skills i have gained will contribute more to an office based job in the future.

    5/5

    The Company

  • 7. What was the general atmosphere in your office?

    • There was a very friendly chatty relaxed atmosphere in my team. The office itself was a call centre so always noisy and gossiping. There were quite a few engagement activities too.

    3/5
  • 8. How well organised was the overall work placement or internship set up?

    • Fairly well organised. My placement was based beyond Windsor and staines, where the majority of placements are, in Manchester so sometimes felt a bit out of the loop and getting down to head office for training events was annoying. But the training days themselves and support in place was very well organised.

    4/5
  • 9. In terms of personal training and development, to what extent did the company or firm invest in you?

    • They invested loads!! If I wanted extra training or anything they would provide it

    5/5
  • 10. What were the perks on your work placement?

    • Flexi Time

    Subsidised Canteen

    National Travel

    Company Parties/Events

    Healthcare/Dental
    3/5
  • 11. How appealing are future employment prospects within the organisation?

    • The aim is to get onto the grad scheme after, and if I decide this is for me and get onto this, then employment prospects are pretty good.

    4/5

    The Culture

  • 12. Was there a good social scene amongst any fellow placement students/colleagues?

    • Yes, everyone was very friendly. I lived with 5 other interns in Manchester, and we did things on the weekends and went out etc

    4/5
  • 13. What was the cost of living and socialising in the area you worked in?

    • Manchester is a great place to live, loads to do and very cheap if you go to the right places.

    5/5
  • 14. What was the Nightlife like in the area you worked?

    • Really good! Lot's of variety

    5/5
  • 15. Were there many opportunities to get involved in activities outside of work?

    • Got invited to a work hen party and there was also the charity project as part of the placement, which was great to get involved in the local community.

    3/5
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Details

Internship (1 Month+)

Business Operations, Customer Service, Logistics and Operations

West Midlands

August 2015

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