Customer service assistant Review

After being placed in a branch the year before I expected to be in a different department, so as my second internship was in a branch again this year I was disappointed. I didn't feel challenged, and the work ranged from boring at times to really demanding as we had to deal with irate customers and difficult situations without proper knowledge of resolving complaints.

I got on really well with all of my colleagues, and one in particular really looked after me over the internship. It was just a shame that I felt like I was just being used as an extra pair of hands rather than at a placement where I could learn and challenge myself, but that was not at the fault of my colleagues.

My manager was really lovely, it was just difficult to get support in doing something different in the branch but that was because she hadn't been given a lot of information on what I was there to do.

This is a difficult question as there were times I was so bored, and others where I needed to be in about ten places at once.

Not a great deal, I mainly was involved in meeting and greeting customers, and although I had a project this is something that requires focus from all colleagues all the time.

I already have a lot of experience in customer based roles and situations, so repeating an internship in a branch again did not really help with any skills as I had already had a chance to develop communication and presentation skills in a range of other roles. I didn't receive much training.

It was sometimes ok between colleagues as we mostly got on well, however contradictions between what certain procedures were, and people not trusting what work you had done made a bit of tension.

I was given the same project as my previous internship, which to me showed the lack of thought and organisation into this internship. I also missed out on regular reviews with my manager to check my progress, and wasn't really given anything challenging enough as she did not reaLly seem to understand my purpose there.

I felt like the intention was there to help my personal development but it was never really fulfilled in my role - I was in a position which did not allow me to develop much else than I already had done last year - and the extent of that development was a thick skin to customer abuse. I had few chances to do any training.

The graduate scheme is a good scheme within Lloyds on the financial side of things, with a competitive starting salary. However as far as how much I would be able to gain from the experience and how much I would enjoy it - I think this makes it less appealing. I would never work in a branch again regardless of the money involved, and I think that although there are other great departments, retail and being part of the branch network no longer appeals to me due to my experiences.

I went out once with colleagues and met a few times with other interns. This doesn't really have a lot to do with the company or the placement - this depends on you and what you want to do socially and who you want to meet.

I lived in my student house for the summer, and it was paid for by Lloyds, however I would have had to pay for it regardless of the internship. The social aspects can be cheap or expensive depending on what you want to do and when. It completely depends - if you don't want to spend a lot there are plenty of ways to live and socialise without it costing a great deal.

It's great, but I live there anyway so I go out regularly. Again, not sure what relevance this has to the company or the placement - if you want to go out that's up to you, there will always be some nightlife close im sure in the majority of regions in the UK.

There partly was. There was a charity challenge however it was difficult getting others involved. Without the company yes there are plenty of activities to get involved with.